Frequently Asked Questions

Order Status

12 articles in this Topic

• Where is my order confirmation email?
• What does 'awaiting fulfillment' mean?
• When will my order ship?
• How can I track my order?
• Can I modify or cancel my order?
• Can I upgrade to Priority Shipping?
• What should I do if I am missing an item from my order?

See all articles in Order Status →

Shipping

10 articles in this Topic

• When can I expect my order?
• Do you offer free shipping?
• What shipping carrier is used?
• Do you ship internationally?
• Will I be charged customs and import charges?
• From where do your items ship?
• I entered an incorrect billing address!

See all articles in Shipping →

Placing an Order

5 articles in this Topic

• Can I include a gift receipt/message?
• Do you offer gift wrapping?
• How do I order if no sizes are listed?
• How do I use a coupon code?
• Do you have a store I can shop at in person?

Payment

6 articles in this Topic

• What currencies can I use to place an order?
• When will I be charged for my order?
• How can I access a store credit?
• How do I purchase an eGift Certificate?
• Why am I being charged sales tax?
• Do you offer any discount codes?

Returns & Refunds

16 articles in this Topic

• What is your return policy?
• Is there a time limit for returns?
• Can I exchange an item?
• How do I return a gift?
• When will my return be processed?
• Can I return items purchased with an eGift Certificate?
• Can I refuse an international order?

See all articles in Returns & Refunds →

Product & Stock

4 articles in this Topic

• Will you be getting more stock?
• Where can I find your size guide?
• Can I get more information on a product?
• Why is the size I am looking for not listed?

Technical Help

3 articles in this Topic

• I'm having trouble logging into my account, what should I do?
• How can I make changes to my account?
• How can I add a previous order to my account?