What should I do if I am missing an item from my order?

We are so sorry that an item was missing from your order!

If the item is not listed on your packing slip, this means that it is either being shipped separately or is currently unavailable. Items may ship separately due to size, a delay coming into our warehouse, or if they are on pre-order. Although uncommon, stock discrepancies can occur. If an item is unavailable, it will be split off your order and refunded to your original form of payment.

If an item is listed on your packing slip and is not inside your package, please contact customer service with the name of the missing item and a photo of your packing slip so we can get this sorted out for you right away!

Feb 11, 2021