Where is my order confirmation email?
An order confirmation email is sent automatically when an order is placed. After confirming that your order confirmation email did not go to your spam/junk folder and you believe you are missing it, we would be happy to assist if you contact us at firstname.lastname@example.org.
What does 'awaiting fulfillment' mean?
Awaiting fulfillment means we have received your order. Your order is being prepared for shipment, and you will receive a confirmation email once your order is shipped.
When will my order ship?
| | Cost | Warehouse processing time: | Transit time: |
| --- | ---- | -------------------------- | ------------- |
| Standard Shipping | Free | 3-5 business days | 3-6 business days after date shipped |
| Priority Shipping | $8.99 | 1-2 business days | 2-3 business days after date shipped (esti...
How can I track my order?
Once your order has been shipped, SpearmintLOVE will send you a shipping confirmation email and tracking number.
Can I modify or cancel my order?
An order cannot be modified or canceled once placed as orders are pulled into our shipping system and scheduled specifically with the inventory in the order for our shipping team to pick and ship as quickly as possible.
Our system is not able to add inventory onto an existing order. A new, separ...
Can I upgrade to Priority Shipping?
If you place an order under Priority Shipping, it will usually be fulfilled within 24-48 hours (please note we do not ship on the weekend), and then will take an estimated 2-3 days to be delivered in the US (1-5 days Internationally).
If you did not select Priority Shipping at checkout, but woul...
What should I do if I am missing an item from my order?
We are so sorry that an item was missing from your order!
If the item is not listed on your packing slip, this means that it is either being shipped separately or is currently unavailable. Items may ship separately due to size, a delay coming into our warehouse, or if they are on pre-order. Alth...
What should I do if I received an incorrect item?
We are so sorry that you received an incorrect item! Please contact customer service with a photo of your packing slip and the item received so this can be sorted out for you immediately.
What should I do if I received a defective item?
If you received a defective or damaged item, please contact customer service with your order number and a photo showing the defect as best as you can.
Why was my order canceled?
If you have received a refund email for an order placed, this does mean that an item from your order was canceled. We sincerely apologize for this disappointment! This happens when there is a discrepancy in stock, meaning the product was not available when your order was being picked by our team....
Can I add an item to my order?
Our system is not able to add inventory onto an existing order. A new, separate order needs to be placed!
Why is my order delayed?
We are sorry to hear that your order is delayed!
Spearmint’s timely processing of orders is continuing as normal. However, once packages are shipped from our Tempe, AZ warehouse, they may temporarily require more time to be delivered due to limited transportation availability and increased volum...