Order Status

  • Can I modify or cancel my order?

    An order cannot be modified or canceled once placed as orders are pulled into our shipping system and scheduled specifically with the inventory in the order for our shipping team to pick and ship as quickly as possible. Our system is not able to add inventory onto an existing order. A new, separ...
  • Can I upgrade to Priority Shipping?

    If you place an order under Priority Shipping, it will usually be fulfilled within 24-48 hours (please note we do not ship on the weekend), and then will take an estimated 2-3 days to be delivered in the US (1-5 days Internationally). If you did not select Priority Shipping at checkout, but woul...
  • How can I track my order?

    Once your order has been shipped, SpearmintLOVE will send you a shipping confirmation email and tracking number.
  • What does 'awaiting fulfillment' mean?

    Awaiting fulfillment means we have received your order. Your order is being prepared for shipment, and you will receive a confirmation email once your order is shipped.
  • When will my order ship?

    | | Cost | Warehouse processing time: | Transit time: | | --- | ---- | -------------------------- | ------------- | | Standard Shipping | Free | 3-5 business days | 3-6 business days after date shipped | | Priority Shipping | $8.99 | 1-2 business days | 2-3 business days after date shipped (esti...
  • Where is my order confirmation email?

    An order confirmation email is sent automatically when an order is placed. After confirming that your order confirmation email did not go to your spam/junk folder and you believe you are missing it, we would be happy to assist if you contact us at customerservice@spearmintlove.com.