Returns & Refunds
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Start a return here: RETURN PORTAL No return form is necessary; all we need with the package is your original packing slip OR a note including the order number and email associated with the order. The return package must be postmarked back to us within 30 calendar days of delivery in order to re...
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Is there a time limit for returns?
The return package must be postmarked back to us within 30 calendar days of delivery in order to receive a refund. Items can be returned after this 30-day-timeframe for a store credit as long as they still meet the following requirements: ● UNWORN ● UNWASHED ● WITH ORIGINAL TAGS AND PACKAGING I... -
Start a gift return here: RETURN PORTAL An item may be returned if it is sent back: ● UNWORN ● UNWASHED ● WITH ORIGINAL TAGS AND PACKAGING INTACT (please do not stick labels to product packaging) ● FREE OF STAINS, ODORS, ANIMAL HAIR, AND DAMAGE No return form is necessary; all we need with the ...
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When will my return be processed?
Please allow up to two weeks for your return to be processed once received at our warehouse. If returning for a refund, allow an additional 1-3 business days for this to be processed to your original form of payment. -
Can I return items purchased with an E-gift card?
Of course! Any return eligible items purchased with an e-gift card can be returned. The return amount will most often go back to the original e-gift card used. A new e-gift card will be issued if the return amount is greater than the original e-gift card amount. -
Can I refuse an international order?
International orders cannot be refused. We will not reship or refund orders, including shipping fees, in the event that they are refused. -
All items purchased from the sale category are final sale and therefore cannot be returned.
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I bought an E-Gift Card, can I cancel or return it?
No, e-gift cards are nonrefundable and therefore cannot be canceled or returned. If you or your recipient has trouble accessing or applying your e-gift card, please feel free to contact customer service and we will help. -
Do I need a receipt to return?
No receipt is necessary; all we need with the package is a note including the order number and name associated with the order. Record of sale is required for items to be return-eligible. -
Our return address is: SpearmintLOVE 2063 E Cedar St Tempe, AZ 85281
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Why was I not refunded to my original form of payment?
There are several reasons why you may not have been refunded to your original form of payment. This includes: Your return was not postmarked 30 days from the delivery date You returned an item purchased from the sale category You returned an item purchased with a Black Friday week, Cyber Monday ... -
Have you received my returned items?
TRACK YOUR RETURN HERE Please allow up to two weeks for your return to be processed once your tracking shows it has been received at our warehouse. If returning for a refund, allow an additional 1-3 business days for this to be processed to your original form of payment. -
Can I return an item purchased on Black Friday?
Returned items that were purchased using a Black Friday coupon code are eligible for in-store credit only. -
I have a concern about my order: should I contact SpearmintLOVE first or file a dispute?
We are sorry to hear you are experiencing an issue. We understand you want a resolution as quickly as possible. Your experience at SpearmintLOVE is extremely important to us. To best serve you, please contact customer service first to share your concern. Communicating with our service team direc... -
What happens if I return a washed or used item?
If a washed or used item is returned, the item will not be eligible for a refund, store credit, or exchange. It will be immediately donated or recycled. No compensation will be provided and the product will not be returned to you. Please make sure to return only unworn, unwashed items with their ...