Returns & Refunds

  • What is your return policy?

    Returned items that were purchased using a Black Friday week, Cyber Monday week, flash sale, brand sale, or other sale coupon code are eligible for store credit only. We recommend trying on all items in your order before washing to ensure they fit and that there are no other issues. We cannot ac...
  • Is there a time limit for returns?

    The return package must be postmarked back to us within seven calendar days of delivery in order to receive a refund. Items can be returned after this seven-day-timeframe for a store credit as long as they meet the following requirements: ● unworn ● unwashed ● with original tags and packaging i...
  • Can I exchange an item?

    We do not offer direct exchanges. We ask that you return your items for a refund or store credit and place a new order for the preferred item(s).
  • How do I return a gift?

    An item may be returned if it is sent back: -unworn -unwashed -with original tags and packaging intact -free of stains, odors, and damage Free shipping is not offered for returns. No return form is necessary; all we need with the package is a note including your name, email address, and order nu...
  • When will my return be processed?

    Please allow up to two weeks for your return to be processed once received at our warehouse. If returning for a refund, allow an additional 1-3 business days for this to be processed to your original form of payment.
  • Can I return items purchased with an E-gift card?

    Of course! Any return eligible items purchased with an e-gift card can be returned. The return amount will most often go back to the original e-gift card used. A new e-gift card will be issued if the return amount is greater than the original e-gift card amount.
  • Can I refuse an international order?

    International orders cannot be refused. We will not reship or refund orders, including shipping fees, in the event that they are refused.
  • Can sale items be returned?

    All items purchased from the sale category are final sale and therefore cannot be returned.
  • Can I return more than one order in the same package?

    Yes, items from multiple orders can be returned in one shipment! Please just specify which items go with which order number in your return note.
  • I bought an E-Gift Card, can I cancel or return it?

    No, e-gift cards are nonrefundable and therefore cannot be canceled or returned. If you or your recipient has trouble accessing or applying your e-gift card, please feel free to contact customer service and we will help.
  • Do I need a receipt to return?

    No receipt is necessary; all we need with the package is a note including the order number and name associated with the order. Record of sale is required for items to be return-eligible.
  • What's your return address?

    Our return address is: SpearmintLOVE 2063 E Cedar St Tempe, AZ 85281
  • Why was I not refunded to my original form of payment?

    There are several reasons why you may not have been refunded to your original form of payment. This includes: Your return was not postmarked 7 days from the delivery date You returned an item purchased from the sale category You returned an item purchased with a Black Friday discount code Your r...
  • Have you received my returned items?

    We recommend using a delivery service with tracking to protect your return. With this, you will be able to see exactly when the package gets to us. Please allow up to two weeks for your return to be processed once your tracking shows it has been received at our warehouse.
  • Can I return an item purchased on Black Friday?

    Returned items that were purchased using a Black Friday coupon code are eligible for in-store credit only.
  • I have a concern about my order: should I contact SpearmintLOVE first or file a dispute?

    We are sorry to hear you are experiencing an issue. We understand you want a resolution as quickly as possible. Your experience at SpearmintLOVE is extremely important to us. To best serve you, please contact customer service first to share your concern. Communicating with our service team direc...
  • What happens if I return a washed or used item?

    If a washed or used item is returned, the item will not be eligible for a refund, store credit, or exchange. It will be immediately donated or recycled. No compensation will be provided and the product will not be returned to you. Please make sure to return only unworn, unwashed items with their ...