I have a concern about my order: should I contact SpearmintLOVE first or file a dispute?

We are sorry to hear you are experiencing an issue. We understand you want a resolution as quickly as possible.

Your experience at SpearmintLOVE is extremely important to us. To best serve you, please contact customer service first to share your concern. Communicating with our service team directly gives us the chance to work out a mutually agreeable solution and is often faster than filing a chargeback.

Please note that once a dispute is open with your bank or credit card company, our customer service team can no longer handle the issue directly, which includes our ability to refund or reship an order.

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