Why was I not refunded to my original form of payment?

There are several reasons why you may not have been refunded to your original form of payment. This includes:

  • Your return was not postmarked 7 days from the delivery date
  • You returned an item purchased from the sale category
  • You returned an item purchased with a Black Friday discount code
  • Your return was a gift, which can only be processed as a store credit (unless a refund to the buyer is requested and the package is returned within 7 days of the delivery date)

If you believe that your return was incorrectly processed, please reach out to customer service with your order number and return tracking number.

Feb 11, 2021

Contact Us

Not finding what you're looking for? Contact Us Directly