There are several reasons why you may not have been refunded to your original form of payment. This includes:
- Your return was not postmarked 7 days from the delivery date
- You returned an item purchased from the sale category
- You returned an item purchased with a Black Friday discount code
- Your return was a gift, which can only be processed as a store credit (unless a refund to the buyer is requested and the package is returned within 7 days of the delivery date)
If you believe that your return was incorrectly processed, please reach out to customer service with your order number and return tracking number.